Hello my name is ***** ***** I will help you with this.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
I have done all of the above so far, except I have done so by email. Is this sufficient?
If they replied or you have a read receipt so you know they had it, then yes
Does that clarify?
They replied to an initial email, to say they refuse to pay it, however I sent a reply to this message, to which they have since not replied. Should my next step be to send that in writing? Or request a receipt of my last email?
Ok - that should be ok. I would always send it recorded if it was me.
Ok, so a sensible measure may be to send it by post as well, to remove any element of doubt?
I would yes.
Does that help?
That does, thank you.
Great. If I could ask you to rate my answer before you go today, the button should be at the bottom of the screen