They attended an open house the following day with the 2nd estate agent - the 2nd agent saved all potential viewings until the open house. They originally made an offer to the first agent which wasn't accepted. I subsequently sold the house to some one else, but that fell through, and they have gone straight to the 2nd agent to make their higher offer and say they weren't happy with the service they got from the first agent
Well you won't have to pay both agents. It would only ever be 1 agent fees you would be responsible for.
They need to sort it out between themselves.
But I have a feeling it would the person that FIRST introduced him
That is because had it not been for that viewing then he would not have necessarily known it was for sale
But let them sort it out between themselves, you are only liable for one fee
Can I clarify anything for you about this today please?
I've drafted this so far to both estate agents - sharing with you as it may give you more insight
This is the draft - a good way forward ?
Yes that all seems fine and makes sense.
Can I clarify anything else for you?
you said -
That is because had it not been for that viewing then he would not have necessarily known it was for sale.. But it was advertised on rightmove by both agents so was publicly for sale by both, and the latter agent advertised the open house. Does that mean the HOA website is wrong about whoever wraps up the sale?
Well it depends. Some T&C's have the view it is who FIRST introduced.
Others are as you say, who completed the sale
But either way, its not really your problem and for them to sort out between themselves.
Its not your fault so you are not to blame
do the T & C have to say that? I have quoted the T & C above
I don't think the T&C's are paritcularly clear
Okay, thank you
But either way it is only one charge.
I suspect they will split it 50/50
Does that help?
It does - I am adding your comments about only 1 charge and that their T & C are unclear to the email, and asking fro reimbursement of the £38 this chat cost me. Does that seem fair?
Yes it seems fair.
You should not have to pay for their issues
Okay, thanks for your help
No, that's it for tonight - wish me luck
Good luck, it will all work out!