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We were told by the letting agent that they were unable to gain access as the tenant didn't let them in. However my understanding is that the tenant does not need to be present they just have to be given at least 24 hours notice so the inspection can take place.
I don't believe the letting agent continued to try and obtain access. I believe if regular inspections had been carried out and the letting agents presence felt and known would not have led to the horrendous condition of the property as it is now.
The first year there were no problems with this tenant and then they stopped paying rent and have basically left the house needing to be cleared of rubbish at cost of at least 750 pounds flooded the kitchen resulting in the kitchen being rotten and needing replacing and left unpaid utility bills.
I would like to know can we claim any compensation from the letting agent as we feel they have been negligent in their duties.
Thank you very much for the detailed response which is very helpful indeed.