Hi Alex, many thanks.
You say new keys OR new locks, but surely we will need both? Sorry if I wasn't clear but I meant to ask if they are required to pay for BOTH the new locks and the keys required for ALL who live in the house ( not just the set they lost Have lost.).I imagine they will concede to pay for the actual keys lost, (5 in total) but it's the bigger security issue I am concerned about, as some random cleaner or nanny may now have access to the house. There are three doors, six locks ( of varying sorts) and 5 different keys involved. Once you add up the keys we all have, that's a large number of replacement keys required. Replacement of the lock on the front door alone would require around 20 new security keys to be cut. Lastly, there is still a deposit held by others so would we need to go to court or is there another body to send the information to?