1. I would like to have normal water pressure in the house, meaning, I can have a shower without have to stop because there is literally no water coming out of the pipes.
2. I would like to be compensate for the months where they knew the issue but did nothing, meaning retrospective.
3. Related to item 1, I would like a resolution, he is clear wasting time saying his friend doesn't have any slot available neither can advise when he will be, so basically he is washing his hands in terms of resolving the issue because according to him (I have asked the contractor details to confirm what they are saying, but I have been ignored here) the specific contractor he want (ignoring any other chance) is not available and neither can advise when he would be.
In other words, I would like a bigger compensation if they plan to just wind up and not resolve, but ideally I just wanted the issue to be resolved, even an work around would be ok for now, the money thing is more to feel "at least I'm not paying for an entire house when there is no decent water flow / pressure and sometimes there is NO water coming at all" and at the same time to put some real intention in the landlord to resolve an old and ongoing issue from years.
Does that answer the question ?
1. Thames Water issue an official report saying the watter issue falls inside the house as up to where the Thames Water are responsible for supply it's coming above the minimal required by law.
2. No one did any work if not visual but it seems clear the water pressure falls into the fact both flats share the same income pipe and the pipes must be old
Thanks Alex, I feel we are starting to go somewhere here, but now more questions:
1. The agency already sent 2 different contractors to do the quote, but for obvious reasons I have no access to that data, would that count ? Or the fact the agency won't share with me I cannot use that on my favour ?
2. Can I also instruct the cheapest one to carry on the work ? My concern here would be whether I'm empowered to fix this situation on my own and then seek for compensation ?
3. When you mean compensation, how can I work that out what would be a legal accepted amount or rule to find more or less what this amount would be ?
Alex, still not clear on few points
1. All clear, thanks for that.2. So I first do the quote, then get the work done on my expenses and just after have all the issue sorted that I would issue a claim ? From your words sounds that I need to issue a claim straight after the quote, meaning, before any work to actually start, is that right ?3. How do I calculate compensation ? What could be use as a base for that calculation ? Not sure how do I turn non financial values into financial values.
1. Ok, I think I got that now, I was confusing claim with reimbursement. If there is any costs involved in have the plumbers coming in and doing quotes, should that be added as part of this claim ?
Once you confirm and if that's the case then I believe you have helped me with all today.