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Remus2004
Remus2004, Barrister
Category: Property Law
Satisfied Customers: 69775
Experience:  Over 5 years in practice.
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My tenant recently locked herself out of her flat after her

Customer Question

My tenant recently locked herself out of her flat after her key got jammed in the lock.
Unable to get in touch with me (it was a Sunday) she called a locksmith who charged her the price of a call out and instillation of a new lock that he said she was in desperate need of. To date, I have no history of any problems regarding locks to the flat.
She paid £190 to the locksmith and is now asking to be reimbursed.
Am I obligated to pay this?
Any help would be greatly appreciated!
Many thanks!
Submitted: 1 year ago.
Category: Property Law
Expert:  Remus2004 replied 1 year ago.
Thank you for your question. My name is ***** ***** I will try to help with this.
Why does she say you are liable?
Customer: replied 1 year ago.
Hi Jo,
She was told by the locksmith that the lock needed to be changed as it was "old" and '"faulty" in which case she believes it falls on me pay for 'necessary' upgrades to the property.
it maybe useful to note that she has been living there for quite a few years.
Many thanks,
Tom
Expert:  Remus2004 replied 1 year ago.
Is it old and faulty?
Customer: replied 1 year ago.

The lock hasn't been changed for sometime however it was in perfect working order.

Expert:  Remus2004 replied 1 year ago.
Thanks.
You are not liable for this.
She locked herself out. She has to pay for that.
You are only liable for issues of disrepair. If tenants lock themselves out they don't get to recover from the landlord.
Even if there were disrepair issues she should have declared it to you and given you the option to put it right yourself.
Can I clarify anything for you?
Jo
Remus2004, Barrister
Category: Property Law
Satisfied Customers: 69775
Experience: Over 5 years in practice.
Remus2004 and other Property Law Specialists are ready to help you
Customer: replied 1 year ago.

ForCustomer I believe there has been a misunderstanding.

To clarify, my tenant did not lock herself out. Instead the key got stuck in the lock.

Please see picture.

Many thanks!

Expert:  Remus2004 replied 1 year ago.
Well, that may be the case but what is the evidence that you are to blame for that.
I can't see a picture?
Customer: replied 1 year ago.

Customer: replied 1 year ago.

Sorry about that! I have sent you the picture just incase it may change anything but I think I have my answer.

You're advice would be to not reimburse?

Expert:  Remus2004 replied 1 year ago.
I have got the picture now.
Was the caused by the state of the lock or by her use of it?

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