Hello my name is ***** ***** I will help you with this.
Why didnt you secure the deposit please?Alex
Yes, she can claim x3 the deposit. That is the law. Under the Deregulation Act 2015 you are required to protect it and if you fail to do so they can sue for x3.
You need to work out whether or not the damage done exceeds the value. If not then just give the deposit back and learn from it.
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest.
Can I clarify anything for you about this today please?Alex
Sadly I can only tell you what the law is. The tenant can sue you for x3 the deposit.
Whatever the deal make sure the tenant signs in full and final settlement so it doesnt come back to bite you later.
Does that clarify? Alex
Yes. It must say in full and final settlement.
That WILL be legally binding.
If I could invite you to rate my answer before you go today please, otherwise the site does not credit me for the time spent with you today. Thanks and good luck. Alex
No. Its your legal duty to know as Landlord - I am sorry.