Hello my name is ***** ***** I will help you.
What loss have you suffered please? Alex
Are you able to calculate your losses Tairan?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.Can I clarify anything for you about this today please?
1. No, one claim
2. If you lose and its above £10k then yes, legal fees
3. You can try the Ombudsman first. They are free but take far longer than Court. A court issue focuses the mind!Does that clarify? ALex
Correct its not free.
You could seek mediation, as 90% of those settle. Its likely to be £500 or so per party.
Does that clarify? Alex
I think you have an arguable case yes.
They have been negligent and acted without all reasonable skill and care. Alex