Hello my name is ***** ***** I will help you.
Have you reported this to the council at all yet please?
Ok. Has the agreement been signed by you and landlord? Have you had a book which is called how to rent?
by law they have to give you this book. You could argue the fact they have not means the tenancy is void.
However in any event given the noise level and the clearly misrepresentations by the agent that you can say there is a fundamental breach of contract.
That is a breach of such significance it destroys all trust and confidence,
With a fundamental breach of contract you do not have to proceed with it.
Given what you have said and the disgraceful behaviour I think you can end it and claim back any money paid,
Indeed you could sue for loss and damage.
Can I clairfy anything for you about this today please?
You can do it yourself.
Does that help?
have a great bank holiday
Do you have a number I can call you on?
Yes I have your number. When should I give you call?
I am just on the train, coming back from Court - I will do it when I get to station if that is ok?
Yes thats ok.
You can still claim back and sue. You don't have to go through the ombudsman but you can if you want.
No, it would be a small claim. So those coats won't be recoverable.