Hello Neil my name is ***** ***** I will help you with this.
Have you written to the council, rather then emailed please?
You should write to the Chief Officer's office at the Council and make a formal written complaint.
That department will investigate the matter and report back to you.
If the tree is across the border then it is jointly owned by the Council.
If the Council do not do anything then you can complain to the Local Government Ombudsman
They offer a free, independent service at: www.lgo.org.uk
That should resolve the matter
Can I clarify anything for you about this today please?
If it is yours then yes, you should be able to claim on your insurance.
Does that clarify?
If I could ask you to rate my answer before you go today, otherwise the site does not pay me for the time spent with you today. Thank you in advance and good luck!
Thanks, ***** ***** you could click the happy faces or stars please! Thanks
Ok. But even if you rate the question does not close.