Hello my name is ***** ***** I will help you.
Have contracts actually been exchanged please?
They want to change their minds, in effect no. They have signed contracts thus it's leglally enforceable.
So no, they can not change their mind. There is no cooling off period in law.
Yes you can refuse.
Can I clairfy anything for you about this today please?
Sorry for the delay, I was just on the train.
If they live there already its tough.
They could and should have had a survey done. You can have 3 different types of survey, basic, home buyers and buildings survey.
The home buyer is more in depth and the buildings survey is very detailed. Clearly they are different prices to reflect the work.
But as long as you didnt lie about anything, then there is NOTHING they can do.
They should have inspected it and made sure that they satisfied themselves as to the condition before purchase.
there is NOTHING they can do
Can I clarify anything for you about this today please?
If I could ask you to rate my answer before you go today, otherwise the site does not pay me for the time spent with you today. Thank you in advance and good luck!