Hello my name is ***** ***** I will help you with this.
What is it you would like to know about this today please?
I am here now. What is it you want to achieve?
You need to write and set out your losses and request a compensation within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not compensate you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
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Yes they have
Does that clarify?
Just that, they have been negligent. What you have to show is:
1) They owed a duty of care
2) They breached it
3) You suffered loss
Its the Tort of negligence. But you do not need to worry too much about the principles of law at this stage. That is only where if it goes to Court and you need to make legal submissions.
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