Hello my name is ***** ***** I will help you with this.Could you please explain your situation a little more?
If you want a call yes, or we can keep it online.
What does your agreement with the letting agent say about what they can / cant do?
Was the deposit held by the Tenancy Deposit service or similar?
Ok - if they are making a decision how is it they are being sent the full amount before this?
No, I just need to understand where we are.Usually the TDS make a decision before a deposit is released, but from what you are saying, its been released?