Hello Belinda my name is ***** ***** I will help you.
Have you spoken to the other flat?
Is it rented above or owner occupied?
What is the cost of repair please?
You need to write to the agents and ask for the Landlords details. If they refuse then you can issue proceedings in his/her name at the tenant address.
You set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
NO I dont think so. You can try and add them as joint Defendant, but the reality is the Landlord is liable
Does that clarify?