Don’t worry about the telephone call offer. It’s optional extra. You don’t have to take it up. Just ignore it. It comes out automatically.
It doesn’t matter whether the council pay you housing benefit or don’t pay you housing benefit, it doesn’t change your liability to the landlord.
What has happened is that you have been to court and the landlord has a order for possession. If it’s the second time in court he may have a warrant for possession. It is just an order for possession and you don’t move out he will make a further application to court for a warrant for possession which is a warrant whereby the bailiffs will come and physically evict you.
If you feel that the council have advised you incorrectly for some reason (you do not say why) you can obviously make a complaint (but do it in writing) and if that is not successful, then you can make a complaint (also in writing to the local government ombudsman).
I am not certain whether that answers the question for you or not because you didn’t actually ask a specific question and you only gave me some very brief facts.
Can I clarify anything else for you?
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