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Hello my name is ***** ***** thanks for asking for me.
Have you done it late, or just not done it?
You can't use the S.21 procedure until you have sent the 'how to rent guide'.
So send that now.
Once it has been sent, you can serve a S.21 notice and it goes the normal way.
Can I clarify anything for you about this today, please?
not, I would appreciate a 5-star rating for my answer. If you need anything further I am available for a follow up at no extra cost.
Thanks very much. Yes applies to HMO has well if on an AST.
Just send it recorded - that is fine. Or ask them to sign to say they have it.