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Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 20540
Experience:  Custom home theater installer. Authorized dealer/installer.
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my sony dvd displays update and i cant do any thing with it

Customer Question

my sony dvd displays update and i cant do any thing with it how do I update ?
Submitted: 3 years ago.
Category: Recorders and Players
Expert:  Nathan replied 3 years ago.

p0llinate :

Hello, and welcome. My name is Nathan, and I’ll be assisting you today.

First a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to meet your expectations.

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My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!

_________________________

p0llinate :

Can you give me the full model number of the sony please? Have you recently attempted to install a firmware update on the player? Typically this message indicates that either the existing firmware has failed and needs to be updated, or you initiated the update process and it did not complete properly.

Expert:  Nathan replied 3 years ago.
Hi Jean,

Do you still need help with the dvd player?
Can you give me the full model number of the sony please? Have you recently attempted to install a firmware update on the player? Typically this message indicates that either the existing firmware has failed and needs to be updated, or you initiated the update process and it did not complete properly.

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