Hello, my name isXXXXX be happy to assist you.
Please allow me to ask you a few questions about your player so that we can troubleshoot the issue.
- Can you please get the model number written on DVD player?
- Does that particular disc play in another player?
Model RDR - GX210
The disc will play on other player
Yes done all that
Why should I have to do this when I know it works OK as have played other discs on it?
Let's stop there and I'll try to find some other way to resolve the problem.