How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask LOAJ3256 Your Own Question
LOAJ3256
LOAJ3256, Technician
Category: Recorders and Players
Satisfied Customers: 154
Experience:  35 years technical audio and video systems integrator
444199
Type Your Recorders and Players Question Here...
LOAJ3256 is online now

I have a Sony DVD player attached to my TV. I also have a commercial

Customer Question

I have a Sony DVD player attached to my TV. I also have a commercial DVD that I have played on it many times but now, all of a sudden, it refuses to play the disc. I can play other discs without a problem and to make sure that it was not a fault with the disc I purchased another copy but again it will not play. Can you help?
Submitted: 4 years ago.
Category: Recorders and Players
Expert:  Shahid replied 4 years ago.

Hello, my name isXXXXX be happy to assist you.

Please allow me to ask you a few questions about your player so that we can troubleshoot the issue.

- Can you please get the model number written on DVD player?

- Does that particular disc play in another player?

Thanks.

Customer: replied 4 years ago.

Model RDR - GX210


 


The disc will play on other player

Expert:  Shahid replied 4 years ago.
Thanks Derek for the reply.

- Can you please clean that particular disc with soft cotton cloth and check it in player?
- Have you tried to clean laser lens of player with lens cleaning disc that might got clogged?

Customer: replied 4 years ago.

Yes done all that

Expert:  Shahid replied 4 years ago.
Thanks for the info.

- Have you tried Factory Setup to restore player to default settings that might help.

Customer: replied 4 years ago.

Why should I have to do this when I know it works OK as have played other discs on it?

Expert:  Shahid replied 4 years ago.
Derek,

We are trouble shooting to sort out the cause of problem, since player playback other discs then it should play this particular disc too but it doesn't, already tried to clean disc and laser lens that didn't help so reset is an option that comes in mind to try. It may or may not help to resolve the problem and I'm sorry there is no definite answer for such problem until we find out the reason of problem.
If you want to proceed, please go ahead to reset the player or post back so I'll opt out to open the question for other online member's input on this question.

Thanks.
Customer: replied 4 years ago.

Let's stop there and I'll try to find some other way to resolve the problem.

Expert:  Shahid replied 4 years ago.
No problem Derek,
wish you good luck.


Shahid.
Customer: replied 4 years ago.

Thanks

Expert:  Shahid replied 4 years ago.
Thanks.
Customer: replied 4 years ago.
Relist: Answer quality.
I do not wish to continue.