How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Recorders and Players
Satisfied Customers: 38538
Experience:  Electronics Engineer
32989067
Type Your Recorders and Players Question Here...
Richard is online now

The HDD recording (playback) facility has stopped working.

Resolved Question:

The HDD recording (playback) facility has stopped working. Connections have been checked. Any suggestions?
Submitted: 3 years ago.
Category: Recorders and Players
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me what error ytou get when you try to playback please?

Thank you
Customer: replied 3 years ago.

Blank / black screen although the clock is working whilst on 'record'.


Also the name of the programme recorded is not shown.

Expert:  Richard replied 3 years ago.
Thanks Keith

whats the make and model of the device?

Customer: replied 3 years ago.

Panasonic - DMR-EX773EB

Expert:  Richard replied 3 years ago.
Thanks

If you connect the TV to the cable your connecting into the Unit, does the TV receive channels.

Just want to rule out that the cable is not an issue (not the connection but the cable itself)

Let me know please.

Customer: replied 3 years ago.

Yes

Expert:  Richard replied 3 years ago.
thanks Keith

We will do a reset of the unit

When this unit is turned on and stopped.

Press and hold [up CH] and [CH down] on the main unit for about 5 seconds

Release and The auto setup should then start automatically

Once this is compete, try to playback a recording and Let me know the results please

Thank you
Customer: replied 3 years ago.

Didn't work. All that happens in the 5sec up/down trial is flashing between AV1 and AV2. There is no playback problem with programmes already recorded.

Expert:  Richard replied 3 years ago.
If you record a new program, do these play back Keith?
Customer: replied 3 years ago.

No. This is the problem.

Expert:  Richard replied 3 years ago.
ok, just wanted to be sure it was not the old programs that were the issue.

It is the internal hard drive that has faulted. This is why it cannot play back from it.

A corrupted firmware can cause this. But we have ruled this out by reinstalling it. We have also confirmed it is getting a signal, as the TV works from the same cable.

I am really sorry about this and you are going to have to return the unit so they can replace the hard drive. It will be covered by the warranty, and the replacement will be done at no cost to you, but the hard drive will need to be replaced sorry

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Recorders and Players Specialists are ready to help you