Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Hi there, sorry to hear you're having trouble,
unfortunately this is most likely an internal hardware failure, and sounds like a bad hard drive, but could also be a control board/firmware glitch.
Try rebooting the unit by unplugging power at the mains.wait an hour, then press and hold the power/on button for 60+ secondskeep holding while plugging power cord back in, and for another 60 seconds after, then release
If this does not help, then it would tend to confirm a hardware failure. There is no practical resolution for that, due to the nature of these devices. If it is still under the factory warranty, digihome would replace it for you. If past the guarantee period, it's time for a new player, as this would cost more to fix than it would to buy a new one.