How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Recorders and Players
Satisfied Customers: 36526
Experience:  Electronics Engineer
32989067
Type Your Recorders and Players Question Here...
Richard is online now

YP-RO player stuck on updating library

Resolved Question:

I transferred music from my PC to my YP-RO player on Saturday. Since then the screen has read updating library. I have tried to reset but this does not work. When the MP3 is connected to my PC it is not recognised, and therefore I cannot access the user manual. I cannot download the manual either because my security will not allow.... any ideas?


 


After the reset button is pressed, a system check begins, so the MP3 is responsive, it then opens as usual but reverts to updating library ....arghh.

Submitted: 3 years ago.
Category: Recorders and Players
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

can you tell me how you attempted the Reset please?

And are you referring to the Samsung YP-RO ?

Customer: replied 3 years ago.

Good Afternoon Richard,


 


Thanks for helping me.


 


There is a reset on the YP-RO, all you do is insert a pin to reset the player.


 


Brenda

Expert:  Richard replied 3 years ago.
Thanks Brenda, then I know which one you are referring to.

Old the reset in for 10 seconds, then release.

Does it then function?

Customer: replied 3 years ago.

Hi Richard,


 


After you insert the pin, the screen says system checking, then Samsung, then RO - then the updating library message appears. This happens if you reset while it is connected to the PC or not.


 


Brenda

Expert:  Richard replied 3 years ago.
Thanks

It is the internal memory that has faulted. This confirms it.

A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get this to complete, confirms it is the actual memory that is the issue.

I am really sorry about this and you are going to have to return the device to have it replaced. It will be covered by the warranty, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

Thanks for all your help Richard. I really appreciate it.


 


Have a great day.


 


Brenda

Expert:  Richard replied 3 years ago.
Your most welcome Brenda, and sorry about the bad news.

If you need anything else, please let me know

And please remember to click one of the Smiley faces below.

Thank you

Richard
Richard and other Recorders and Players Specialists are ready to help you

Related Recorders and Players Questions