How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask MasterFixIt Your Own Question
MasterFixIt
MasterFixIt, Technician
Category: Recorders and Players
Satisfied Customers: 9550
Experience:  I have been a TV repair and electronics expert for over 30 years.
11519491
Type Your Recorders and Players Question Here...
MasterFixIt is online now

Goodmans freesat HD digital recorder which was installed about

Customer Question

Goodmans freesat HD digital recorder which was installed about 5 years ago and today we can't get a TV program, it comes up as a new installation and amongst others wants to know our Post code and one has to key it in, using the number buttons. I did that (although don't understand why?, except that we pulled the plug out for the power out and of course put it back) but although I keyed in our correct post code, it comes up as invalid postcode.
What must we do? Also I am 83 years old and my husband is 82 but has dementia.
Please help!
Submitted: 3 years ago.
Category: Recorders and Players
Expert:  MasterFixIt replied 3 years ago.
Hi I am Tech Michael I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
Please unplug the unit for 30 full minutes, then try this again, make sure all wires are connected to the dish.
Let let me know if this helps?
Thank you for your patience!

Related Recorders and Players Questions