How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 23537
Experience:  Custom home theater installer. Authorized dealer/installer.
59725966
Type Your Recorders and Players Question Here...
Nathan is online now

connecting Samsung BD -hS5900 DVD Blue Ray to Onkyo TX-SR674E

Resolved Question:

connecting Samsung BD -hS5900 DVD Blue Ray to Onkyo TX-SR674E by HDMI cable but getting no picture on TV and DVD selector on receiver responds but quicky turns off.
Previously an old Phillips DVD / Video player was connected with no problem
Submitted: 2 years ago.
Category: Recorders and Players
Expert:  Nathan replied 2 years ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Nathan :

This particular onkyo receiver model had a lot of problems with its hdmi switching circuitry which isn't fully hdcp compatible, and is the likely cause of the problem here.

Nathan :

Meaning that it is unable to properly pass the bluray signal to the tv or be identified as a secure display through the onkyo.

Nathan :

There is a step we can try here to reset the system, and failing that there are some workaround connections to be used:

Nathan :

first disconnect power and hdmi to everything (tv, receiver, dvd, etc)
leave all off for at least an hour
power all back on, with only power connected (hdmi still disconnected)
wait a minute, and power off
reconnect hdmi, then power back on in this specific order:
tv first, onkyo next, bluray last

Nathan :

If that does not help, then you'll need to connect the bluray to the tv directly via hdmi, with a separate optical cable from the bluray back to the onkyo (or from tv to onkyo).

Nathan :

If that isn't an option due to distance from bluray to display (such as a projector or in wall wiring) there is one last option by adding a hdmi/edid cloning device. I'll elaborate on that if needed.

Customer:

Nathan

Customer:

did not work and I cannot connect direct to TV as it is via in wall wiring

Customer:

rgds

Nathan :

Sorry to hear that didn't help. Before proceeding further, lets test the BR direct to the tv via hdmi (the lead currently used from onkyo to the tv), just to be sure it works, on the off chance you've gotten a bad player.

Nathan :

If no change, then you'll need to either get the hdmi/edid cloning device I mentioned, or for a lower cost option you could purchase a separate hdmi switch box.

Expert:  Nathan replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Nathan replied 2 years ago.
Hi there, I see you’ve viewed my initial correspondence. If I’ve answered your question, please take a moment to rate my service, hopefully I have earned an “excellent”. You are also welcome to reply back to me at no extra cost if I can be of any further assistance.
Thank you,
Nathan
Nathan, Technician
Satisfied Customers: 23537
Experience: Custom home theater installer. Authorized dealer/installer.
Nathan and 2 other Recorders and Players Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • LOAJ3256

    LOAJ3256

    Technician

    Satisfied Customers:

    154
    35 years technical audio and video systems integrator
< Previous | Next >
  • http://ww2.justanswer.com/uploads/LO/LOAJ3256/2011-12-4_22744_LAURADADJULY2011.64x64.jpg LOAJ3256's Avatar

    LOAJ3256

    Technician

    Satisfied Customers:

    154
    35 years technical audio and video systems integrator
  • http://ww2.justanswer.com/uploads/SU/supercj21/2012-6-10_17444_IMG201206071852341.64x64.jpg Sijad H.'s Avatar

    Sijad H.

    Customer Service

    Satisfied Customers:

    46
    Expert at repairing faulty dvd players at intermediate level.
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    32
    Years of experience
  • http://ww2.justanswer.com/uploads/RO/robbinsmtu/2011-10-20_11439_propic.64x64.jpg Dr-Obbins's Avatar

    Dr-Obbins

    Engineer

    Satisfied Customers:

    24
    Very experienced Information Technology professional. Business owner and more.
  • http://ww2.justanswer.com/uploads/SH/shaheen97/2012-9-13_2743_meooty.64x64.JPG Shaheen's Avatar

    Shaheen

    Technician

    Satisfied Customers:

    22
    Chief Technical Officer for 2+ years
  • http://ww2.justanswer.com/uploads/LI/littlerusty/2015-7-13_19399_eadhot.64x64.jpg Rusty's Avatar

    Rusty

    Engineer

    Satisfied Customers:

    275
    Karaoke Systems Manager, signal specialist, all recorders and players expert
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    153
    Over 16 years of experience in the Electronics and IT industries.
 
 
 

Related Recorders and Players Questions