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Richard
Richard, Engineer
Category: Recorders and Players
Satisfied Customers: 36526
Experience:  Electronics Engineer
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Dear Technician, Panasonic DMR-EX769EB has stopped recording

Customer Question

Dear Technician, Panasonic DMR-EX769EB has stopped recording - channel guide has no channels or programmes and it won't record if I just press the record button either. It will play programmes I've already recorded. The manual is double-dutch to me - I'm 70 and was blonde before grey! Have I pressed something by mistake? I have that checked the connections are all tight. Hope you can help! Vita
Submitted: 2 years ago.
Category: Recorders and Players
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
It appears the firmware has crashed so we will start by resetting this.
Under the flap on the player itself you see the Channel UP and Channel DOWN buttons.
Hold both of these in seconds, then release.
This should then start the reset process on the player.
Once completed, check and tell me if it is now functioning correctly please.
Thank you
Richard and 2 other Recorders and Players Specialists are ready to help you
Customer: replied 2 years ago.

I can't find a flap!

Expert:  Richard replied 2 years ago.
it is there on the front of the player Vita.
Should be on the right side.
Let me know if you have any difficulties please
Customer: replied 2 years ago.

Oh Yes! I've done that, the screen is really bright now but I still can't record - when I press the green guide button, it flashed up EXT - L

Expert:  Richard replied 2 years ago.
Good, now press the external link button - either on the remote or behind the front door flap to restore normal operation.
Let me know the results please
Customer: replied 2 years ago.

I can now get the TV guide up but there is 'NO DATA'

Expert:  Richard replied 2 years ago.
ok, power it off by removing the power plug
Wait 5 minutes then power it on.
Let me know the results please
Customer: replied 2 years ago.

Still no data - screen on front of player says AV1

Expert:  Richard replied 2 years ago.
Ok, this is a failure on the digital board; its not selecting the correct input; this can be caused by faulty IC chips, or the unit may have been wet, or over heating. But the recorder will have to be replaced sorry Vita.
This will be covered by the warranty if this has not expired so you will need to return it sorry.
Customer: replied 2 years ago.

Thank you very much Richard x

Expert:  Richard replied 2 years ago.
Your most welcome Vita, and if you need anything else, please let me know
Thank you
Richard

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