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Rusty
Rusty, Engineer
Category: Recorders and Players
Satisfied Customers: 5522
Experience:  Karaoke Systems Manager, signal specialist, all recorders and players expert
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I have a dvd recorder, model BD-H8900M, purchased 21/02/15.

Customer Question

I have a dvd recorder, model BD-H8900M, purchased 21/02/15. When I select iPlayer from the home page and select a program to watch, the picture disappears every five minutes and the screen show a wandering SAMSUNG logo. Pressing a key on the remote control restores the picture but the problem occurs after a further five minutes There is no problem with the players on other channels.
Bill Kemp
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  adamd-mod replied 1 year ago.

Hello there,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.

Thank you!

Adam

Customer: replied 1 year ago.

o.k to continue for the time being

Bill Kemp

Expert:  adamd-mod replied 1 year ago.

Hello,

We will continue to look for a Professional to assist you.

Thank you for your patience,

Adam

Expert:  Rusty replied 1 year ago.
Hello, my name is Rusty. Sorry to keep you waiting, as this seems like a channel specific problem that may or may not have an answer yet. If it has been solved, this will fix it.
In the home screen, go to settings, support, then software update. Select Update now.
The problem is in the player's software. Updating it will hopefully fix the problem. If it does not, then you'll need to alert Samsung so they can address the issue, and fix it in their next software release. There is a contact Samsung choice in the support menu.
Please tell me the results. I sure hope they have already addressed the issue.

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