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Richard
Richard, Engineer
Category: Recorders and Players
Satisfied Customers: 31235
Experience:  Electronics Engineer
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I HAVE A PANASONIC DMR-EZ49VEB WHICH I PLAY THROUGH A

Customer Question

HELLO I HAVE A PANASONIC DMR-EZ49VEB WHICH I PLAY THROUGH A SONY KDL-42W706B. PROBLEM IS THAT I HAVE TO TURN THE VOLUME UP FRON SAY 15 TO ALMOST 50 TO HEAR WHEN PLAYING BACK FROM RECORDING .HAVE SENT THIS BACK FOR REPAIRS TO A DEALER WHO CANNOT DO ANYTHING WITH IT .SONY ADVISE (VERY QUICKLY )THAT THE TWO PERHAPS ARE NOT COMPATIBLE , ITS DRIVING ME MAD AS IF I FORGET THE HIGH VOLUME REQUIRED AND STOP THE MACHINE OUR VARIOUS NEIGHBOURS MUST HEAR IT .WE USED THIS PRIOR WITH A PANASONIC LCD AND NEVER A PROBLEM
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  adamd-mod replied 1 year ago.

Hello there,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.

Thank you!

Adam

Customer: replied 1 year ago.

please keep this open , no doubt the bank holiday weekend dose not help

Expert:  adamd-mod replied 1 year ago.

Hello,

We will continue to look for a Professional to assist you.

Thank you for your patience,

Adam

Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Have you always had this problem from the start?
And sorry about the delay in getting you a response.
Customer: replied 1 year ago.

yes this has been a problem since we purchased and connected it to our SONY TV

Expert:  Richard replied 1 year ago.
Thanks,
Then it rules out an issue with the firmware of the recorder and is a compatibility issue between the 2.
The recorder is designed to work with Panasonic devices, being the same company, but you will have issues when you use it with other devices, such as your experiencing now. The problem unfortunately cannot be bypassed and you will need to just turn up the volume as your doing now sorry.

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