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info tech
info tech, Technician
Category: Recorders and Players
Satisfied Customers: 13711
Experience:  Technician for many high street outlets 20 years plus experience
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When I playback a TV recording from my DMR-EX768 recorder the

Customer Question

When I playback a TV recording from my DMR-EX768 recorder the picture is fine but there is no sound. Up to now it has been OK.
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  info tech replied 1 year ago.
Hello
Welcome
Thanks for the Question

If you play a pre-recorded disc like a film is there sound then?

Anthony
Customer: replied 1 year ago.

Yes, sound is OK.

Richard

Expert:  info tech replied 1 year ago.
So its only when you make recordings.

Are you recording from a satellite or cable box?

Anthony
Customer: replied 1 year ago.

Satellite

Expert:  info tech replied 1 year ago.
OK its likely to be a lead problem from the box to the recorder so if you are using HDMI in particular please replace that lead, if you still have poroblems please reboot both the box and the player by disconnecting both from wallpower waiting 5 mins then replugging back in again let me know if this works or not

If it works a positive rating is appreciated thank you

Anthony
Customer: replied 1 year ago.

I don't have a replacement lead at the moment so it may be a while until I can get one.

Expert:  info tech replied 1 year ago.
Richard please try option 2 of what I said that is reboot the box and reboot the recorder because on many occasions its a firmware glitch that causes the problem THEN get the lead if necessary, sorry I should have indicated that way around

Let me know how it goes

Anthony
Customer: replied 1 year ago.

I have tried option 2 but no difference. I will have to get another lead.

Richard

Expert:  info tech replied 1 year ago.
OK let me know

Anthony

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