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Freddy M.
Freddy M., Technician
Category: Recorders and Players
Satisfied Customers: 18398
Experience:  Years of experience
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Have flashing screen showing 000 and cannot get to navigat

Resolved Question:

have flashing screen showing 000 and cannot get to navigater
Submitted: 2 years ago.
Category: Recorders and Players
Expert:  Freddy M. replied 2 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. What model is this?
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Customer: replied 2 years ago.

Thank you Freddy, My model is DMR-EX773EB

Expert:  Freddy M. replied 2 years ago.
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Are you getting a U81 error as well?
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Customer: replied 2 years ago.

No, but if I press Direct Navigator it will show 11 A1

Expert:  Freddy M. replied 2 years ago.
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Please turn it off if you can and then unplug it.
Leave it unplugged for 10 minutes, then with it still unplugged press any button onit (not the remote) for 30 seconds.
Plug it back in and let me know what it does.
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Customer: replied 2 years ago.

What button if not the remote control

Customer: replied 2 years ago.

What button if not on the remote control

Expert:  Freddy M. replied 2 years ago.
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Any button on the unit itself.
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Customer: replied 2 years ago.

Pressed to dvd button but sadly no joy, will I have to buy a new one

Expert:  Freddy M. replied 2 years ago.
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Did anything change or is it still showing 000?
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Customer: replied 2 years ago.

back to 000 and I have to go out in 5 mins

Expert:  Freddy M. replied 2 years ago.
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I was afraid you were going to say it went back to 0's. That would mean you have either a failing cap or IC inside the machine usually this one:

graphic

If you do not know how to replace them you would need a technician to do it for you. If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your player.
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