How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shahid Your Own Question

Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Recorders and Players Question Here...
Shahid is online now

I have a Samsung BD-C5500 Bluray Player- bought in 2010. We

Customer Question

I have a Samsung BD-C5500 Bluray Player- bought in 2010. We tried playing a new Bluray DVD .....narnia Chronicles No 3.....it says we need to update our dvd player. How do you do that?
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Shahid replied 1 year ago.
Hello, there are two ways to update the BD/DVD player, either connect it to internet (wireless or wired connection to modem/ router) or go to following Samsung link and download software upgrade file along with upgrade instructions file that contains detailed instructions for successful update, this process needs USB memory stick to proceed (please note that following link is only for UK region as question shows you're in UK)..http://www.samsung.com/uk/support/model/BD-C5500/XEUIf you're in different country then try to connect the BD/DVD player directly to modem with Ethernet cable, go to Network option of menu of BD/DVD player and run network setup, click following link to download user manual copy for detailed instructions..http://downloadcenter.samsung.com/content/UM/201101/20110128140502174/01854F-BD-C5500-XEU-ENG-BM-1119.pdfI trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • LOAJ3256

    LOAJ3256

    Technician

    Satisfied Customers:

    154
    35 years technical audio and video systems integrator
< Last | Next >
  • http://ww2.justanswer.com/uploads/LO/LOAJ3256/2011-12-4_22744_LAURADADJULY2011.64x64.jpg LOAJ3256's Avatar

    LOAJ3256

    Technician

    Satisfied Customers:

    154
    35 years technical audio and video systems integrator
  • http://ww2.justanswer.com/uploads/SU/supercj21/2012-6-10_17444_IMG201206071852341.64x64.jpg Sijad H.'s Avatar

    Sijad H.

    Customer Service

    Satisfied Customers:

    46
    Expert at repairing faulty dvd players at intermediate level.
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    32
    Years of experience
  • http://ww2.justanswer.com/uploads/RO/robbinsmtu/2011-10-20_11439_propic.64x64.jpg Dr-Obbins's Avatar

    Dr-Obbins

    Engineer

    Satisfied Customers:

    24
    Very experienced Information Technology professional. Business owner and more.
  • http://ww2.justanswer.com/uploads/SH/shaheen97/2012-9-13_2743_meooty.64x64.JPG Shaheen's Avatar

    Shaheen

    Technician

    Satisfied Customers:

    22
    Chief Technical Officer for 2+ years
  • http://ww2.justanswer.com/uploads/LI/littlerusty/2015-7-13_19399_eadhot.64x64.jpg Rusty's Avatar

    Rusty

    Engineer

    Satisfied Customers:

    275
    Karaoke Systems Manager, signal specialist, all recorders and players expert
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    151
    Over 16 years of experience in the Electronics and IT industries.