Hello, my name is Mike. I am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. Is your tv working when using it's original remote?
2. What is the model number of the new remote you bought?
** My replies can take up to 5 minutes to appear ** ** Do NOT start a new question **