How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rusty Your Own Question

Rusty
Rusty, Engineer
Category: Recorders and Players
Satisfied Customers: 5824
Experience:  Karaoke Systems Manager, signal specialist, all recorders and players expert
63817454
Type Your Recorders and Players Question Here...
Rusty is online now

My machine, DMR-EZ48VEB has worked well but a

Resolved Question:

My machine, DMR-EZ48VEB has worked well for sometime but a new fault has shown up that I cannot solve. Everthing that it plays on DVD or on EPG is colour distorted. Currently it has a purple tint but it has also been recently been showing excessive red colour. Playing a live TV programme is ok as is playing on VHS. Can I fix it or is it's useful life finished?
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Rusty replied 1 year ago.
Hello, my name is Rusty. What type of cable is used to connect the video to your TV?
Customer: replied 1 year ago.

Scart; is there any other way. I re-affirm that the equipment has been working completely satisfactorily for a number of years now with exactly the set up I have still.

Expert:  Rusty replied 1 year ago.
Yes, there are three other ways. Scart runs on different electronics than the HDMI, component, and composite outputs. Use HDMI if you have HDMI on your TV. This will give you HD video and audio. Tell me how it looks. If you don't have HDMI, use component for 720p.
Customer: replied 1 year ago.

I do not have HDMI, I just want to get back to the satisfactory situation I had before.

Expert:  Rusty replied 1 year ago.
Well, it sounds like your Scart may be going out. The other outputs will still work, if it is in fact the Scart that is going out. The only thing we can do to try to revive the Scart output, is to reset the machine. Open the disc tray. On the front of the unit (not the remote) Press drive select. Press and hold stop and record for about 5 seconds, or until it resets. If that doesn't fix it, you will have to use one of the other outputs, like the red/green/blue, or the red/white/yellow.
Rusty, Engineer
Satisfied Customers: 5824
Experience: Karaoke Systems Manager, signal specialist, all recorders and players expert
Rusty and other Recorders and Players Specialists are ready to help you
Customer: replied 1 year ago.

Well done, you found the cause of the problem. It did not however need the treatment you suggested, perhaps like me you couldn't believe it could be so simple either. The cure is what I really should have tried before I contacted you. The Scart plug at the the machine output was found to be slightly loose. I'm very annoyed with myself for not finding it myself but nevertheless you DID solve the problem and I am happy with the result.Everything is now back to normal.

I think I was put off course by the fact that all OTHER functions were acting normally. That was probably the very symptom that sent you correctly to the reason.

Expert:  Rusty replied 1 year ago.
In the US, we don't use Scart, it's an old technology over here, we use HDMI. HDMI is the step up, because they don't come loose like Scart connectors can. I'm glad we were able to resolve the issue.
Customer: replied 1 year ago.

It may be an 'old technology' but that does not make it 'bad technology'. If there was a problem, it was mechanical not electrical/electronic. Just stop the plug coming loose and Scart is fine. I am so opposed to technologies changing so fast that what the consumer has becomes unuseable. The main reason to have a unit like the one with which I had the problem is that it can still play VHS. i also have a unit that can playcasette tapes and CD's. I still have some vinyl discs and rue the fact that I would have to buy new equipment to play them.

As far as the equipment relating to this problem is concerned, it does have HDMI output but my OLD tv is analogue and needs the Panasonic digital receiver with an analogue output. I has no access for an HDMI input.

Thank you for your help.

Expert:  Rusty replied 1 year ago.
You are very welcome, I too am not a fan of planned obsolescence. However when it's time to upgrade your TV, consider HDMI as the new way of doing things. It is the new standard. One thing Scart has an advantage over is digital copyright protection, which is still a problem with HDMI and recording.
Customer: replied 1 year ago.

Thank you for the tip for when I eventually upgrade--not before necessary!

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • LOAJ3256

    LOAJ3256

    Technician

    Satisfied Customers:

    154
    35 years technical audio and video systems integrator
< Previous | Next >
  • http://ww2.justanswer.com/uploads/LO/LOAJ3256/2011-12-4_22744_LAURADADJULY2011.64x64.jpg LOAJ3256's Avatar

    LOAJ3256

    Technician

    Satisfied Customers:

    154
    35 years technical audio and video systems integrator
  • http://ww2.justanswer.com/uploads/SU/supercj21/2012-6-10_17444_IMG201206071852341.64x64.jpg Sijad H.'s Avatar

    Sijad H.

    Customer Service

    Satisfied Customers:

    46
    Expert at repairing faulty dvd players at intermediate level.
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    32
    Years of experience
  • http://ww2.justanswer.com/uploads/RO/robbinsmtu/2011-10-20_11439_propic.64x64.jpg Dr-Obbins's Avatar

    Dr-Obbins

    Engineer

    Satisfied Customers:

    24
    Very experienced Information Technology professional. Business owner and more.
  • http://ww2.justanswer.com/uploads/SH/shaheen97/2012-9-13_2743_meooty.64x64.JPG Shaheen's Avatar

    Shaheen

    Technician

    Satisfied Customers:

    22
    Chief Technical Officer for 2+ years
  • http://ww2.justanswer.com/uploads/LI/littlerusty/2015-7-13_19399_eadhot.64x64.jpg Rusty's Avatar

    Rusty

    Engineer

    Satisfied Customers:

    275
    Karaoke Systems Manager, signal specialist, all recorders and players expert
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    151
    Over 16 years of experience in the Electronics and IT industries.
 
 
 

Related Recorders and Players Questions