How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 17931
Experience:  Over 16 years of experience in the Electronics and IT industries.
30970729
Type Your Recorders and Players Question Here...
Pete is online now

I have a problem with "hollow" sound when playing back sound

Resolved Question:

I have a problem with "hollow" sound when playing back sound from a Sky HD box through my Samsung HT-C6930 3D Blu Ray Home Theatre box. DVD's are fine. It was fine until I tried testing and resetting the speakers distances etc after buying a new projector. I have had the problem previously but not for a long time and it usually cleared when I toggled through the input sources from HDMI 1 through HDMI 2, DVD, Aux and back to HDMI 1. Can you help ?
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Pete replied 1 year ago.
Hi Robin,Try muting the TV's sound if the TV is also outputting sound, then let me know if the hollowness goes away when you are listening to sound from the theatre system only?
Customer: replied 1 year ago.
Pete. I will try this but it is not connected to a TV. It is connected to an Optoma Projector which does have speakers. I will make sure they are muted. I will report back later. Many thanks.
Expert:  Pete replied 1 year ago.
Ok, let me know how you get on...Pete.
Customer: replied 1 year ago.
Hi Pete. I tried that but it made no difference as did a whole series of checks that I had repeated. Then in desperation I worked through the buttons on the remote for HT unit and found one called SFE mode. Having toggled this button a few times I discovered the sound was changing and then it toggled back to normal. Problem solved I believe. I have looked it up in the manual and it provides hall effects amongst others. I have had this problem before and am now delighted to have worked out what causes it!!!! Many thanks. Robin
Expert:  Pete replied 1 year ago.
Ok, glad to hear it worked for you!Best,Pete.
Pete and other Recorders and Players Specialists are ready to help you