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Richard
Richard, Engineer
Category: Recorders and Players
Satisfied Customers: 36526
Experience:  Electronics Engineer
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Model DMR-EZ45VEBS Error message U61 comes up. We carry out

Resolved Question:

Model DMR-EZ45VEBS
Error message U61 comes up. We carry out the instructions. Message on TV screen says:-
Self check did not complete. We again carried out the instructions, but still got the same message on the TV screen.
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.Please note, a rating is only needed when we are finished.Can you please remove the power to the recorder(so unplug it from the power socket).Then wait 10 minutes, connect the power again to the recorder, turn it on and tell me please if it is now operating correctly.Let me know the results please
Customer: replied 1 year ago.
It just keeps telling us to please wait!
Expert:  Richard replied 1 year ago.
ok, I need to be sure, but did you do the instructions I gave you? I repeated them belowCan you please remove the power to the recorder(so unplug it from the power socket).Then wait 10 minutes, connect the power again to the recorder, turn it on and tell me please if it is now operating correctly.Let me know the results please
Customer: replied 1 year ago.
No thanks. We don't seem to be getting anywhere. It is an old recorder now, anyway! Thanks for your help anyway.
Expert:  Richard replied 1 year ago.
No thanks? We are not getting anywhere?Sorry but that is a very confusing reply.... I gave you a set of instructions (twice now) but if you say No to doing these, then how do you expect the issue to be resolved?I am very confused by this style of working.
Expert:  Richard replied 1 year ago.
And now you made a complaint about me. How you could make a complaint without even doing the instructions I gave you is very strange.
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