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Ask Nathan Your Own Question

Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 20541
Experience:  Custom home theater installer. Authorized dealer/installer.
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I need to purchase 2 Samsung remotes new Samsung DVDs

Customer Question

I need to purchase 2 Samsung remotes for my new Samsung DVDs recorder. Don't ask me where it is cos I've no idea! So I thought I'd better order 2 just in 'cases'.
Submitted: 7 months ago.
Category: Recorders and Players
Expert:  lexx3218 replied 7 months ago.
Hello my name is***** will be happy to answer your question, first can you tell me the model number of the dvd recorder please?
Customer: replied 7 months ago.
Not sure but it's brand new and the remote is black and shaped like an egg.
Expert:  lexx3218 replied 7 months ago.
OK there should be a model number on the machine, It would need to be an exact match to find the remote. It should be on the back or bottom of the device if it's portable it would be sometimes located in the battery compartment. The more information I have the better I will be able to locate the remote.
Customer: replied 7 months ago.
You're supposed to be a technical expert and you want a further £19 from me! I don't think so. It's like money for old rope!
Expert:  lexx3218 replied 7 months ago.
Without further information it's like telling me you have a red card and your transmission is bad I wouldn't be able to tell what kind of transmission it is without knowing what kind of car it is. This is the same scenario however I will opt out of your question for another expert if you would like me to.
Expert:  Nathan replied 7 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. I'd be happy to help you find a replacement remote.To do so, I do need a bit more info from you though - please have a look at the player itself. On a silver sticker on either the back panel (near the cord connectors) or on the bottom, you should find the model number indicated. An example would be DVD-SH893M or BD-H8900M to give you an idea of the format. What you may see for a further L19 is an automated advertisement for an optional call service. Ignore it if you don't want that, and we would continue here when you can get me the model. If this is not possible, I can help you instead find a suitable universal remote that could be programmed to operate the unit. Thank you,Nathan
Expert:  Nathan replied 6 months ago.
Do you need more help with this?If so, simply reply back on this page.Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.Nathan
Customer: replied 6 months ago.
Prompt and professional service. Arrived on time. The Samsung DVD is great. Haven't used the recorder yet but I'm sure it will be of the same high quality. Will definitely be recommending you. Keep up the good work!
Expert:  Nathan replied 6 months ago.
You are very welcome, glad that information was helpful for you.Nathan

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