Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Philip.
Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty control board (defective eeprom), though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).
This could also be the result of age related wear and tear; as a 2008 model, that type of failure wouldn’t be surprising. This unit is at nearly double its service life at this point.
There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:1) Unplug the power cord from the outlet
2) Wait at least 1 hour (60+ Minutes)
3) Press and hold the power button (on the set, not the remote) for 60 seconds4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.
If this reset process does not work, it would unfortunately confirm an internal hardware failure.
This is something that would require repairs to correct; though repairs just aren't feasible at this point. Parts are no longer available and labor costs alone would greatly exceed the value of the system.
Replacement would really be the only practical option at this point, though even that is problematic as vcr technology has been obsolete for many years now as well and is no longer manufactured, though there are some used and new-old stock models still available.
Depending how you’d like to proceed here, I can try to help with finding parts, finding a repair shop, or recommending replacement options. Just let me know.
Best regards, ***** ***** for the news,
You're welcome, and best of luck to you!
It is possible it is firmware related, the error can come up from corrupted firmware, and it defaults to prompting for an update/reload of the FW as a "safe mode" of sorts.
That is not the only possible cause though, it can be from faulty memory (where the firmware is stored) as well.
You can certainly try updating it, if you're able to get the files somewhere. I have not been able to find any for this model, as they were never made readily available by panasonic for this specific model. This model had known hardware issues which were addressed when it changed over to the next 49 model. It won't hurt to try, but if that update does not help, you'd be back to looking at a hardware issue, which can still happen regardless of actual usage levels, as internal components degrade with age even if not used frequently.
Do you need more help with this, Philip?
Thanks for the update, and best of luck to you.
That is great news, I'm glad it is back up and running for you, and I would certainly appreciate a copy if you have the time.
We aren't permitted to give other means of contact info in this forum, but you could put it on wikisend or dropbox, if that works for you.
When you upload, it gives you a link, and then you can just post that here. Thanks!
Sure did, thank you for the file. I think you may have helped me more than I helped you on this one, as that is a tough file to get. Even my contacts at panasonic haven't been able to get it for me in the past, so it is appreciated.