Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Will the unit respond to any of the onboard buttons (rather than remote) commands?
Thank you for confirming, and my apologies, that is an automated ad, there is no real option for remote support.
Lets try a quick test of the factory remote. Take the tv remote into a dim/dark room, and look at the infrared emitter at the front edge of the remote, as viewed through the DISPLAY (not the viewfinder) of a digital camera. A cell phone cam, web cam, security camera, etc will also work. Each time you press a button on the remote, you should see the emitter at the front light up, flash, or glow slightly. If you do, then the remote is functional. If you do not, then the remote is bad and would need to be replaced.
Were you using the DISPLAY of a camera? This is not visible to the naked eye.
Thank you, ***** ***** to an internal firmware issue then, not a remote issue.
1) Unplug the power cord from the outlet
2) Wait at least 1 hour (60+ Minutes)
3) Press and hold the power button (on the set, not the remote) for 60 seconds4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.
That is the hope, yes.
If not, we may need to attempt to update the firmware, but the failure of the reset typically indicates an internal hardware failure which will require repair/replacement.
Thank you for trying.
It does not look optimistic at this point.
Can you tell me everything you see on the display screen?
Okay one last reset to try - starting with it powered on, just press and hold the power button 10+ seconds
If that doesn't help, you'll need to update the firmware manually,
with the process and update files available here: http://av.jpn.support.panasonic.com/support/global/cs/dvd/download/ex773/uk.html
I cannot connect to the player.
I could connect to your computer to help you with getting the update files sorted if you need that though.
Thank you for the update, I'm glad to hear it is working again for you.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a good day,