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MasterFixIt
MasterFixIt, Technician
Category: Recorders and Players
Satisfied Customers: 9137
Experience:  I have been a TV repair and electronics expert for over 30 years.
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I have the latest firmware so why won't my Pioneer BDP-320

Customer Question

i have the latest firmware so why won't my Pioneer BDP-320 blu ray play certain blu rays such as THE REVENANT it says BDROM BDMV. Thanks Peter
Submitted: 5 months ago.
Category: Recorders and Players
Expert:  MasterFixIt replied 5 months ago.

Hi Peter, I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

Are you sure that is an error message you are getting?

Thank you

Tech Michael

Customer: replied 5 months ago.
It's not an error message but the blu Ray won't play
Expert:  MasterFixIt replied 5 months ago.

Hi, thanks, ***** *****'t think so lol.

What exactly will it do when you try disks that wont play?

Any error any image on the TV screen etc?

Does it spit out the DVD?

and how old is your player?

Customer: replied 5 months ago.
Probably 5 years old, it plays the beginning showing the film production company but won't play the film. When I buy a new blu Ray sometimes it will play and sometimes it won't but they all play on my Sony blu Ray in a different room
Expert:  MasterFixIt replied 5 months ago.

Hi on this one it sounds like you have a laser that is getting a little weak.

The first things to do:

Unplug your DVD player for 30 full minutes. Then use a good quality "WET" type disk cleaner, run that at least 5 times.

Then re try the disks this usually works.

Please let me know if all is well then ;-)

Or if you have any problems.

In any case, I will stick with you until this is complete.

Please rate my service thus far.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you

Sincerely

Tech Michael

Customer: replied 5 months ago.
Will buy a wet type disk cleaner
Expert:  MasterFixIt replied 5 months ago.

Hi good morning, sounds great, Please rate kindly at this time so I can stick with you until we are sure that solves your problem as it may not.

Thank you

Tech Michael

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