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MikeMacMedic
MikeMacMedic,
Category: Recorders and Players
Satisfied Customers: 8698
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I can't get all the recordings apart from the few on screen

Customer Question

I can't get all the recordings apart from the few on screen initially.
Submitted: 5 months ago.
Category: Recorders and Players
Expert:  jessmagz replied 5 months ago.

Hi George, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please describe to me your problem a little further? What recordings are you referring to? Are these audio or video recordings?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 5 months ago.
video recordings
Expert:  jessmagz replied 5 months ago.

Thank you for writing back with that information. And where are these recordings stored? Are they stored directly in your computer drive? Or in a digital camera and you want to transfer them to the computer?

Customer: replied 5 months ago.
stored on Panasonic DVD recorder DMR-EX97
Expert:  jessmagz replied 5 months ago.

And you connect this DVD recorder to your PC using a USB cable?

Can I remotely access your computer so that I can directly check the recording storage and fix the issues while you watch?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

Customer: replied 5 months ago.
The recorder is connected to the TV nowhere near the computer
Expert:  jessmagz replied 5 months ago.

So you are trying to play the stored recordings on a TV and not on a PC?

Customer: replied 5 months ago.
Expert:  jessmagz replied 5 months ago.

Sorry, this is in Computer category. Let me report this to the category moderator so that your question will be open to TV and appliance experts.

Customer: replied 5 months ago.
We seem to be getting nowhere so please forget.
Thanks
Expert:  MikeMacMedic replied 5 months ago.

First get the manual here in case you don't have it: https://www.panasonicstore.ie/wp-content/uploads/2016/03/EX97.pdf

Go to page 68 and follow the instructions to update the firmware.

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