How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Engineer
Category: Recorders and Players
Satisfied Customers: 33889
Experience:  Electronics Engineer
32989067
Type Your Recorders and Players Question Here...
Richard is online now

My recorder operates 2mins then shuts down to standby it has

Resolved Question:

My recorder operates for approx 2mins then shuts down to standby it has been unused for over a year it is a dmrex77eb/ 87 eb
Submitted: 9 months ago.
Category: Recorders and Players
Expert:  Richard replied 9 months ago.

Hi there and welcome

When it shuts down, does it indicate it is shutting down orr it turns off instantly.

And when you say it has been unused, has it been unplugged from power for this time?

Customer: replied 9 months ago.
It indicates & says bye it has lain unpowered
Expert:  Richard replied 9 months ago.

Thank you

Power it on and quickly hold on the recorder the Channel up and down buttons for 7 seconds, which will force it into a reset, then release.

Then you should see on the Tv the setup screen, go through and set it up again and tell me if it now functions correctly please.

Customer: replied 9 months ago.
Done as you suggest channel button is a rocker switch held both ends down, had no apparent effect & shut down to standby in approx 2 mins
Expert:  Richard replied 9 months ago.

Thanks

It is the internal mainboard that has faulted. If it is not even resetting, this is the issue

I am really sorry about this and you are going to have to return the unit to have be replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 9 months ago.
It is not under guarantee ! What would be the cost & to whom should it be returned or can it be done locally to Edinburgh?
Expert:  Richard replied 9 months ago.

ok, if the warranty has expired, its not worth the repair for this. With a limited warranty, it would cost more in the long run then purchasing a replacement with recorders the price they are today. I would advise to avoid paying for a repair.

Customer: replied 9 months ago.
Thanks for your honesty I will do as you suggest & replace it! Thanks John
Expert:  Richard replied 9 months ago.

Your welcome John

If you need anything else, let me know and please remember th rating via one of the stars at the top of the screen then submit

Thank you

Richard, Engineer
Satisfied Customers: 33889
Experience: Electronics Engineer
Richard and other Recorders and Players Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • LOAJ3256

    LOAJ3256

    Technician

    Satisfied Customers:

    154
    35 years technical audio and video systems integrator
< Previous | Next >
  • http://ww2.justanswer.com/uploads/LO/LOAJ3256/2011-12-4_22744_LAURADADJULY2011.64x64.jpg LOAJ3256's Avatar

    LOAJ3256

    Technician

    Satisfied Customers:

    154
    35 years technical audio and video systems integrator
  • http://ww2.justanswer.com/uploads/SU/supercj21/2012-6-10_17444_IMG201206071852341.64x64.jpg Sijad H.'s Avatar

    Sijad H.

    Customer Service

    Satisfied Customers:

    46
    Expert at repairing faulty dvd players at intermediate level.
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    32
    Years of experience
  • http://ww2.justanswer.com/uploads/RO/robbinsmtu/2011-10-20_11439_propic.64x64.jpg Dr-Obbins's Avatar

    Dr-Obbins

    Engineer

    Satisfied Customers:

    24
    Very experienced Information Technology professional. Business owner and more.
  • http://ww2.justanswer.com/uploads/SH/shaheen97/2012-9-13_2743_meooty.64x64.JPG Shaheen's Avatar

    Shaheen

    Technician

    Satisfied Customers:

    22
    Chief Technical Officer for 2+ years
  • http://ww2.justanswer.com/uploads/LI/littlerusty/2015-7-13_19399_eadhot.64x64.jpg Rusty's Avatar

    Rusty

    Engineer

    Satisfied Customers:

    275
    Karaoke Systems Manager, signal specialist, all recorders and players expert
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    151
    Over 16 years of experience in the Electronics and IT industries.
 
 
 

Related Recorders and Players Questions