Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the unit (so unplug it from the power socket).
Then wait 10 minutes, connect the power again, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you please on the unit, hold the channel up and down buttons (on the actual unit, not the remote) for 7 seconds then release.
Once done, it will reset it, perform this and then setup the recorder and tell me if it now works please.
When you open the flap at the front of the unit you will see the channel up and down buttons.
Do what sorry? Open the flap? You can pull or open on the front bottom.
I can call you and step you through this if it is easier?
ok, complete the setup please and tell me if you still have the issue.
It is the internal mainboard that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
Ok, then a repair for this is not advised, the cost for a repair will exceed the value of the unit, you are best to purchase a replacement.
If you need anything else, please let me know
And please remember the service rating via one of the stars at the top then submit