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Richard
Richard, Engineer
Category: Recorders and Players
Satisfied Customers: 36526
Experience:  Electronics Engineer
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DMR-EZ48VEB DirectNavigator and Guide stopped responding Can

Resolved Question:

DMR-EZ48VEB DirectNavigator and Guide stopped responding Can play VCR's but not DVD's
Submitted: 10 months ago.
Category: Recorders and Players
Expert:  Richard replied 10 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the unit (so unplug it from the power socket).

Then wait 10 minutes, connect the power again, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 10 months ago.
Having already tried that twice it is still faulty
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 10 months ago.

Thanks

Can you please on the unit, hold the channel up and down buttons (on the actual unit, not the remote) for 7 seconds then release.

Once done, it will reset it, perform this and then setup the recorder and tell me if it now works please.

Customer: replied 10 months ago.
Where are the up and down buttons please
Expert:  Richard replied 10 months ago.

When you open the flap at the front of the unit you will see the channel up and down buttons.

Customer: replied 10 months ago.
How do I do that please
Expert:  Richard replied 10 months ago.

Do what sorry? Open the flap? You can pull or open on the front bottom.

I can call you and step you through this if it is easier?

Customer: replied 10 months ago.
Thank you. Didn't like to pull the wrong thing. Setup has appeared
Expert:  Richard replied 10 months ago.

ok, complete the setup please and tell me if you still have the issue.

Customer: replied 10 months ago.
Done that but Direct Navigator is dead
Expert:  Richard replied 10 months ago.

Thanks

It is the internal mainboard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 10 months ago.
It's not under guarantee sadly. Thanks for trying
Expert:  Richard replied 10 months ago.

Ok, then a repair for this is not advised, the cost for a repair will exceed the value of the unit, you are best to purchase a replacement.

If you need anything else, please let me know

And please remember the service rating via one of the stars at the top then submit

Thank you

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