Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the model of your tv, Hugh?
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However, I need the complete model number of the tv, please.
Hello, it appears your question is still open.Do you need more help with this?
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.Nathan