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Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 18116
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I have a Panasonic DMR-HW120 and I've lost a load of

Resolved Question:

Hi I have a Panasonic DMR-HW120 and I've lost a load of channels I have BBC1 &2 then nothing until 9 and then gaps thereafter I've tried a retune but nothing seems to have worked - help - please ­čśľ
Assistant: What's the make/model number of your device? How old is it?
Customer: I think I said a Panasonic DMR-HW120 and it's about 4 years old if that
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: I haven't been using the television much since May last year - I fell and fractured my skull and they advised me not to watch television as I'd had bleeds behind my eyes.
And then I was caught up with one of my brothers having a stroke abroad, so didn't have much time - I would say the last time I tried to watch television with success was about April-May time
Assistant: Anything else you want the video expert to know before I connect you?
Customer: Not much thank you, ***** ***** want to know how to fix it please
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Pete replied 1 month ago.

Hello,

Are you using an indoor aerial, or an outdoor one?

Customer: replied 1 month ago.
Hello, I think there is an indoor aerial but there is dish too, but I don't think it's in use
Expert:  Pete replied 1 month ago.

Ok, can you check that the aerial is securely connected, and it hasn't been moved or changed direction?

Expert:  Pete replied 1 month ago.

If it uses a booster, ensure the booster is still plugged in and turned on.

Expert:  Pete replied 1 month ago.

A sudden loss of channels can mean that the booster has failed or the aerial has been moved.

Customer: replied 1 month ago.
I will have to try and find someone locally to help me fix this, can you assure me that I am not going to be charged every month now as I haven't had resolution and it was advertised as a
"Free Trial"
Expert:  Pete replied 1 month ago.

I am user of this site just like you, so I don't have any insight into your account, however I can forward your request to customer services once we are finished here today :)
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
--------------------

Expert:  Pete replied 1 month ago.

I see you left me a poor rating, even though I gave you the correct information! :(

A negative rating means I am penalized for trying to assist you. It does not process a refund of your payment, it only hinders me assisting you.

Please reconsider the rating or let me know what further advice you require and I'll be happy to help.

Customer: replied 1 month ago.
I need to find out how to rectify my problem - I was offered a call which apparently possible, but I think I will have been charged £15.00 for, which if it shows up on my PayPal account I will be putting before my solicito
Expert:  Pete replied 1 month ago.

I don't know what payment agreement you have set up with the website, as I have already said I am user of this site just like you.

Customer: replied 1 month ago.
Sorry I thought if a call was offered, then it would be made - I don't wish to be rude to you at all, I just would like to get my problem sorted out -'sorry
Expert:  Pete replied 1 month ago.

I have already told you what needs to be done - I cannot fix this for you over the phone.

Expert:  Pete replied 1 month ago.

You can ignore any automated call offers that may pop up - they are sent automatically by the site and not by me!

Customer: replied 1 month ago.
Ah ok, I see - sorry Pete I don't mean to be rude to you .
Expert:  Pete replied 1 month ago.

That is ok, just a misunderstanding :)
Please reconsider the rating or let me know what further advice you require and I'll be happy to help.

Pete and other Recorders and Players Specialists are ready to help you
Customer: replied 1 month ago.
I think if found what the problem might be - the link between the aerial and the HDR is held together with cellotape - can one buy smaller links that would fit into the HDR properly do you think please ?