Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the recorder (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Yes as in it is now working correctly?
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.