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Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 26409
Experience:  Custom home theater installer. Authorized dealer/installer.
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I have a Panasonic DMR EZ47V. The DVD tray won't open and it

Customer Question

I have a Panasonic DMR EZ47V . The DVD tray won't open and it is showing a U81 error. What should I do?
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Unfortunately this is most often a hardware failure (bad motor, worn gear, loose belt, etc in the ejection mechanism, faulty switch or sensor, or just an obstruction by a disc that is out of place)

There are a few things you can try:

First unplug power for at least an hour, then press and hold the power/on button while plugging back in, and keep holding for another 60 seconds. If it still doesn't open, repeat the process but with the eject button instead of power.

If it still does not open, pick the unit up and shake/tilt the player side to side gently, hopefully dislodging the stuck disc inside that could be preventing it from opening, then try to open again.

If none of these help, then there is an internal hardware defect, which will need to be repaired.

If it gets to that point, I can advise you on service options.

Let me know the results, and I'll advise further, if needed.

Nathan

Expert:  Nathan replied 28 days ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Customer: replied 25 days ago.
Hi Nathan - Thanks for your replies. I have tried all the things you suggested, but no success. I know there isn't a disc stuck inside because the last one I viewed came out successfully before the unit began to malfunction.