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Richard Hill
Richard Hill, Customer Service
Category: Recorders and Players
Satisfied Customers: 588
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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I have just bought a panasonic freeview recorder to work

Customer Question

I have just bought a panasonic freeview recorder to work with my LG TV 6710T000088 WHY DOES THE PICTURE PLAY WITHOUT SOUND?
Submitted: 1 month ago.
Category: Recorders and Players
Customer: replied 1 month ago.
TV MODEL NO IS RZ-32LZ55
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

Presumably, the two are connected using an HDMI cable, can you check that this is securely plugged in at both ends and try again, power both units off and back on and try again please?

If that doesn't work do you have another HDMI cable you can try?

Best Regards,

Rich

Customer: replied 1 month ago.
Ive tried disconnecting & powering down and then back on and it's still the same I dont have another HDMI lead as I bought this one specially to connect freeview recorder
Thanks
Tina
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

Can you try a different HDMI port on the TV or recorder please?

If that doesn't work can you provide the Panasonic model number please?

Best Regards,

Rich

Customer: replied 1 month ago.
I cant see anywhere else the cables would go Model number is ***** 32LZ55
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

Actually, that TV (RZ 32LZ55) doesn't have HDMI, is it a SCART lead you're using?

A SCART lead has quite a big connector on each end?

Best Regards,

Rich

Customer: replied 1 month ago.
I'm using scart to HDMI on freeview box
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

Do you have a SCART to HDMI converter then, If so which one is it please?

Best Regards,

Rich

Customer: replied 1 month ago.
e306792 from Argos
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

Unfortunately, I can't find that part on the Argos website, does it have a name?

The TV has two SCART sockets, please try the other one.

Best Regards,

Rich

Customer: replied 1 month ago.
the other socket wont fit the scart and has RS232C above it
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

It should be next to the other one according to the manual, page 8 - see attached.

Best Regards,

Rich

Customer: replied 1 month ago.
it's no a big s cart like the two on the right of screenshot it is in the one next to rs232C
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

That explains it, no sound will be carried by that. You will also need to use the PC sound input - does the adapter have an audio output (3.5mm jack), or can you take this from the recorder?

Best Regards,

Rich

Customer: replied 1 month ago.
What does it look like please there dont seem to be any more places on the recorder box
Tina
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

It's a little round hole - an earphone socket.I have to leave now, let's pick up tomorrow.Best Regards,Rich
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich

Customer: replied 1 month ago.
I haven't managed to find a sound connection yet
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

What's the model number of the Panasonic recorder please?

Best Regards,

Rich

Customer: replied 1 month ago.
DMRHWT130EB9G
Customer: replied 1 month ago.
Or just DMRHWT130
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

The Panasonic recorder does not have an analogue audio output (3.5mm headphone socket). The only way I think you can make this work, apart from buying a new TV, would be to use a HDMI to SCART converter like this one which you connect to the recorder with an HDMI lead and to the TV with a SCART lead:

https://www.amazon.co.uk/Neoteck-Converter-Output-Adapter-Composite-HDMI-SCART/dp/B01GFPCHYA/ref=sr_1_2?ie=UTF8&qid=1512764194&sr=8-2&keywords=hdmi+to+scart+adaptor

Hope that helps.

Best Regards,

Rich

Expert:  Richard Hill replied 1 month ago.

Hi Tina,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich

Customer: replied 1 month ago.
I've ordered the brim coverter that you recommended I'll be back when it arrives Tina
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

Thanks for the update.

Regards,

Rich

Customer: replied 1 month ago.
Hello Rich I have converter now could you please advise me what goes where? Tina
Expert:  Richard Hill replied 1 month ago.

Hi Tina,

Connect a SCART lead from the TV to the converter socket marked SCART.

Connect an HDMI lead from the Freeview Recorder to the converter socket marked HDMI.

Make sure the switch is set to PAL.

Plug one end of the power lead into DC/5V and the other into a USB charger (e.g as used by a mobile phone)

Now you should get picture and sound.

Best Regards,

Rich