Hello and Welcome -
My name is ***** ***** Im happy to help -
I know your car is a Renault - but thats all you have put - Please give me the Full details of the car...
Then please tell me the background to the issue -
Then when I receive your reply we can progress -
Kind Rgds, MIKE............................................
model..clio expression 16v
3 door hatchback... 1149 cc
right hand drive.
recently bought car....
as above.. Renault clio Expression 16v. right hand drive. reg...SB03HLV. just recently bought car...Pauline
Hi there Pauline
Sorry for the delay - its just been extremely busy this eve.
Thank you for the car details - Can you tell me -have you tried a new battery in the fob / key?
Im not seeing any reply from you - sometimes the chat system hangs - If I think thats happened / if I dont hear from you in a few mins - I will swap us to the QA system - that works fine and we can carry on there -
Yes new battery in.
Ah I have you now - Did you check the battery you fitted was 1, the right one ( its very easy to get given the wrong one - there are two types that are the same size - just one is thinner than the other - and they are different voltages.. they wont work interchanged - )..and two.. that its fitted the right way up...its very easy to fit the wrong way round.
If you simply had a failed battery- and the new one was wrong / as above in any way - then it wont work - so you do need to check on that....
one battery is a 2016 the other is a 2032.. just check the numbers - then check the battery is the right way up....
Now -if you find all is at should be, then overall the remote must have failed - A new / replacement is the only answer to that Im afraid - and a new one would have to be programmed to the car using diagnostic equipment... Your cheapest way for this is to use a Mobile Auto Locksmith who can come to you - they supply the new fob / key and program it for you there and then.. You can look them up on line on google near you - or the likes of yell.com
Had a look at battery and it is ...cr1220
Okay.... let me double check that for you... give me a mo.. ( is that the original or replacement?
ok - do you have the original to check against?
My info ( as well as my memory ) says it should be a Cr2016
The original battery, was taken and thrown by shop assistant. It was a jewellers shop.. Where could I get the CR2016 from?
Ok - you can get them from almost anywhere - Boots even - places that sell hardware as well... erm.. Currys - Maplin - even Supermarkets - etc -
Im sure thats your problem - it will be if the battery just went flat and they gave you the wrong one -
You can meantime, use the emergency locking on the car.
OK thanks, ***** ***** is not strong enough so will try and buy the correct size and then see what happens.. Once again thanks for your help. Pauline..
No problem at all... All I need you to do now for me is to click on the OK ratings please... and if you do need to get back to me - you know where I am- you are most welcome.
When I use the key on passenger door it does not lock drivers door. Also cant open the boot !! sorry to be a pain !
Ok ... what you need to do is reach in and lock the doors individually - then close the pass door and lock it with the key...
Does the boot normally open ok ?
When the key was working ,it was fine. only had car a little while and had to MOT and insure it ,so have not been using it untill today....
If I recall - the emergency lock wont have anythng to do with the boot.
Thats right - it will be ok when the key is working again..
If the key wont work in the lock - its usually because the actual mechanical lock never gets used so they seize..
You could try some Wd40 in it - that will often free it up to work - but again - it will work when you get your key operating again via remote action.
Ok thanks for that!!! let's hope that is all it is (battery). Pauline..
I hope so too .. but you know where I am if you need me.. .Though as I outlined above - thats the way to go ahead if its not.... When you fit the new battery - ensure its the right way up - try both ways if you are not sure... then when yu fit it - press it in with fionger pressure - twiddle it round and round - that ensures a good connection..
sorry for the spelling - I wasn't looking !
So if we are done at least for now - please do click on the OK ratings for me before you go off.. Thank you ..
That just ensures I get credit for helping you ...