I have not found an answer and wish to continue waiting for assistance from one of your professionals
Hello again Mike,
Following my reply, providing you with the information you requested, I do not appear to have received anything further. Can you confirm that you are still dealing with it and let me have some idea of when I should expect to receive your response.
Unfortunately you were working hard to provide an expert on the 12 September, that's now 2 weeks ago. If you had an expert available I'm sure you would have found him by now.
As I do not wish to waste any more time on this would you please cancel the question and let me know when I am to receive the return of the £20 fee that I paid.