I had one of five curtains cleaned and its lining was ruined. Contacted supplier of curtains to inform him of fact. He was exphatic that they could be dry cleaned and he agreed to get them dry cleaned for me. However, he had them laundered at a laundry, against my express wishes, and they have shrunk.
The curtain that was dry cleaned and ruined in the process is going to be relined.
What more information do you require?
Thank you for your response to my question. If my forum is the sheriff court, does that mean the small claims court, and do I personally have to prepare documentation to take this to said court? If this is so, can I be assisted by say the Citizens Advice Bureaux?
Am I understanding that in point 1. Under the Sale of Goods Act 1979 that in fact firstly I am within the 5 year limit, and that as the problem has only just arisen, 4 years and 3 months after supply of goods, that in fact I could still have another 5 years?
Your service has been excellent and I look forward to hearing the answer to the above.
The supplier of my curtains visited on Thursday Morning 31/01/13 he could see quite clearly that washing my curtains had damaged them, and he uplifted them saying he would contact me later that day. No contact yet received. However, if when he returns them, he has let the curtains down using the hem allowance, and or done something to the lining to reduce the puckering, I am still left with curtains that I cannot wash or dry clean, therefore the curtains have become completely unservicable. Does my recourse remain the same?
Thank you for that. During the last month I have always been the one chasing what is happening with my curtains because he does not get back to me. I have decided to leave it with him to this time, the only problem with that is that I don't know what he is doing with my property. Do you think I should keep making the cotact or wait until he gets back to me? How much longer can you and I have these conversations?
Thank you for the advice I will make contact again with him on Monday
4 February 2013, see what his response is and then give him the 14 days' notice.