In 2008 I had bespoke curtains made to match furniture that I had recovered in the same Sanderson Fabric by an Upholstery and Curtain company here in Elgin. Between Christmas 2012 and New Year 2013 I had my Lounge and Dining Room redecorated, and took the opportunity to have the curtains cleaned. In fact I had only one cleaned because there was some concern that the blackout lining would not clean. That was correct, the lining was ruined. I wrote a letter to the supplier of the bespoke curtains pointing out that as I had paid £541.00 for the curtains to be made plus the cost of the fabric £278.00, that I should be able to have them dried cleaned. I specifically informed him in my letter of the 2 January 2013 that I would not consider washing the curtains.
The supplier of my curtains came to see me on the 8 January 2013 to investigate my complaint, and said he would get back to me by Friday of that week or the following Monday the 14 January 2013.
During the afternoon of the 8 January 2013, a lady called Sonia (who it transpired was the wife of my supplier) telephoned to say that she had been in touch with the company who supplied the curtain lining and they informed her that the curtains could be dry cleaned. My response was that this was clearly not the case as had been proved by one ruined curtain.
I rang my supplier on the 14 January 2013 because he had not contacted me and he agreed to arrange for the curtains to be dry cleaned himself. I took the remaining curtains to him on the 16 January 2013 to enable him to carry this out. Before leaving his premises I again pointed out that I did not want these curtains washed. He said that hopefully I would have curtains hanging back in my home by the weekend, fingers crossed!
I telephoned him again on the 21 January 2013 and he said that I could collect my curtains on Friday 25 January 2013. I went to pick them up on this day as agreed, he was not there and had asked his colleague to collect them for him, and she informed me that he had had the curtains laundered!!!
I was very upset about this because I was concerned that they might have shrunk and it was against my specific wishes. I left them there and returned yet again on Monday to collect them saying that I was not prepared the cost of the laundering because this was carried out against my wishes for the concerns mentioned previously. He said that if I didn't pay for the laundering cost he would not allow me to have the curtains back.
I paid up, and have today rehung the curtains, only to find that they have in fact shrunk, exactly as I feared.
I have previously spoken with Citizens Advice Consumers Helpline and they have informed me about the 1982 Goods and Services Act.
I believe that my supplier has been wholly unprofessional and asked him why he had not had them dry cleaned as he was emphatic that they could be, and why he had had them laundered against my wishes, and why did he not take the word of his lining supplier as he is still emphatic that they can be dry cleaned. His response is that they have been cleaned!
Where do I go from here because I believe that these curtains need to be remade?