How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JGM Your Own Question

JGM, Solicitor
Category: Scots Law
Satisfied Customers: 9977
Experience:  30 years as a practising solicitor.
Type Your Scots Law Question Here...
JGM is online now

Hello, I need advice about a leased vehicle, I pay monthly

Resolved Question:


I need advice about a leased vehicle, I pay monthly DD for 3 years with 3 options at the end.

I got the keys August 2012 brand new, no mileage on the clock.

The car is presently with XXXXX XXXXX for the 5th time!! It's had faulty wipers, replaced, the air control dial fell off, new one fitted today, faulty seat belt, new one fitted today, then the car wouldn't start properly some mornings and I could smell fumes inside the car, I called XXXXX XXXXX explained this, they requested I take it in and they would take a look - they found manifold pressure sensor contaminated with oil? It got pressure washed retested and all okay said the report done in May this year, unfortunately the same thing happened just a couple of months later, not starting, fumes in the car etc today once again cleaned? I asked for the faulty part to be replaced, I got told today they never replaced anything, its cleaned and ready to collect? The service Manager said to me yesterday so you want to know where the oil is coming from? Yes? Wouldn't you?

They have loaned me a courtesy car, so I am not without transport I was told the Manager would call because I said I didn't want the car back until they told me where the oil is coming from?

I'll be honest I don't want that car anymore it has caused me nothing but stress, anxiety and ill health from fume inhalation, my fuel going back and forth, unnecessary extra mileage off my 10,000 yearly quota? Which if I go over the 30,000 I will be charged a % at the end of the contract. The journey I commute every day is a back road to a large Oil & Gas Industrial Area and I need to trust my car won't break down on route it would cause a major tail back......

I need to know where I stand to get the car replaced or fix the leak properly find out where it is coming from?

Will have to call them back tomorrow morning in respect of taking the courtesy car back? I don't want to give it back until they tell me why the oil is contaminating it where is it coming from and why isn't it being replaced I've heard nothing back and when I called to speak to them I got told he was on an important call?.

Look forward to hearing from you

Mrs Paula MacKinnon
Submitted: 2 years ago.
Category: Scots Law
Expert:  JGM replied 2 years ago.
Thank you for your question.

Who is the lease with and have you been in touch with them?
Customer: replied 2 years ago.



The creditor is FGA Capital UK Ltd trading as Fiat Financial Services. No I haven't? Don't know what I should do I also noted on the agreement they go under English law? Will that make a difference to advice?



Expert:  JGM replied 2 years ago.
The fact that the agreement is under English law won't make a great deal of difference as the law of contract is more or less the same.

However, you have been fighting with XXXXX XXXXX and you should be dealing with the lease company as they own the vehicle.

Please contact the lease company and then revert to me so that we can help you further.
JGM, Solicitor
Category: Scots Law
Satisfied Customers: 9977
Experience: 30 years as a practising solicitor.
JGM and other Scots Law Specialists are ready to help you

What Customers are Saying:

  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther

Meet The Experts:

  • Ben Jones

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    Qualified Solicitor - Please start your question with 'For Ben Jones'
< Last | Next >
  • Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • Anna's Avatar


    Teacher, writer, biologist

    Satisfied Customers:

    Great research skills, variety of work experiences, teaching experience.
  • pdheslin's Avatar



    Satisfied Customers:

    20+ years of internet site creation and search engine optimization. Dozens of search tools at my disposal.
  • Kim D.'s Avatar

    Kim D.


    Satisfied Customers:

    Researcher 20+yrs in small and large institutions
  • findinganswers's Avatar


    Internet Researcher

    Satisfied Customers:

    Internet Researcher, Nurse for over 17 years, and can find answers for you!
  • ProMBA's Avatar


    Internet Researcher

    Satisfied Customers:

    I'm an owner of three businesses, with both undergraduate and graduate business degrees from top tier universities.