hi this is a consumer issue, so not sure this is the right section.....we ate out at a well known restuarant chain for my daughter's 4th birthday last week.....and my husband was served a screw in his pizza. we complained and have received a very apologetic letter admitting liability and a £50 voucher which I can't help but feel is an insult. The last thing we'd want to do is eat there again when they could have seriously injured (or worse) our daughter who was sharing said pizza with her Dad. Just looking for advice as I have an urge to take further and not let them off so lightly.....note this incident occured in Edinburgh but I'm unsure if this is covered by Scots law or UK consumer law.....I don't have access to a scanner to scan letter but can type out the contents if you wish to read.
Hi, I'm not sure if you received my response but I am wondering if we have grounds to look for compensation. This was quite a distressing incident (though given it was our daughter's birthday we tried not to show this at the time). It has put us off eating out again in a hurry and I feel the restaurant should be held accountable.
That's great thanks for the advice, much appreciated. I probably should have said that my husband actually almost ate the screw! He had to pull it out his mouth - I'm guessing if he'd broken a tooth we might have had legal recourse, but other than a slight scratch to his gum he was pretty much unscathed. Thanks again for your advice.